Originally posted: September 1, 2015
Updated: May 3, 2016
The Washington State Department of Financial Institutions (DFI) has received reports of what appears to be a payday loan collection scam. Consumers reported that they have been contacted by telephone from people claiming to collect a debt owed to a company named Triple Services LLC.
One caller stated to the consumer that legal papers would be filed and that the consumer needed to contact Ray Anderson, who claimed to be an attorney, to make a payment of $671. The phone number showing on the consumer’s telephone was the actual phone number to a county courthouse. However, the consumer contacted the courthouse and confirmed there were no legal papers filed against him.
Another person calling himself “Michael Walker” claimed to be collecting a debt as an agent for a company called “Contact Solutions.” The agent alleged that the debt was owed to Triple Services, LLC. The consumer reported never obtaining a loan with Triple Services, LLC.
Information contained in the reports:
Phone numbers: 773-270-1640
These entities are not licensed by the Washington State Department of Financial Institutions as a payday lender or by the Washington State Department of Licensing as a collection agency.
Washington residents are advised that state law provides in RCW 31.45.105(1)(d) and (3) that a small loan made by an unlicensed entity to a person physically located in Washington is uncollectible and unenforceable in Washington State.
DFI strongly recommends that consumers deal only with those lenders that are properly licensed to conduct business. Consumers can determine whether lenders are properly licensed using the “Verify a License” feature on the DFI’s website at www.dfi.wa.gov.
Payday Loan Debt Collection Laws
Collection activities are subject to the federal Fair Debt Collection Practices Act. Therefore, if you have questions regarding debt collection laws please contact the Federal Trade Commission at 382-4357 (1-877-FTC HELP), or online at www.ftc.gov(link is external).
Debt collectors cannot state or imply that failure to pay a debt is a crime. They cannot call before 8:00 a.m. or after 9:00 p.m. They cannot harass or abuse consumers, or contact consumers’ places of employment.
If you are suspicious of unlicensed activity by a lender, report directly to your state regulator: find your state regulator(link is external).
If you feel you have been the victim of a loan scam please contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov(link is external); or contact the Consumer Financial Protection Bureau (855) 411-CFPB or online atwww.consumerfinance.gov(link is external). Because the scammers have access to bank account information and social security numbers, victims should consider themselves victims of identity theft and take appropriate precautions. The Federal Trade Commission has information for victims of identity theft available online at www.ftc.gov(link is external).
If you feel you have been the victim of a loan scam involving the Internet please contact the Internet Crime Complaint Center online at www.ic3.gov(link is external).
If you feel you have been the victim of a loan scam and are concerned about your personal financial information, contact your banking institution, and the three major credit bureaus.